You’ve Got Questions, We’ve Got Answers

Need some more information?  Here are some answers to the most commonly asked questions.  If your question isn’t answered, email us at [email protected].  We’re happy to help!

How does Cellar 503 work?

Each month, we hand-select four bottles of wine to share with our members. You’ll get your shipment of wine, either two or four bottles, along with our tasting notes and winemaker stories. Sign up as a member, or send a gift subscription to someone else!

Who chooses the wine in each shipment?

Our founder, Carrie Wynkoop, hand selects each bottle for every shipment. She meets every winemaker, visits every winery to select affordable, unique, high-quality wines that represent the full range of great Oregon wine.

What are the benefits of being a Cellar 503 member?

As a Cellar 503 wine club member, you'll get more than great wine at home:

And, most exciting, our new club member benefits card, the Explore 503 wine country pass, a unique member benefits card that gives you special discounts at our winery partners.

When will I get my wine?

We bill your credit card on the 1st of the month and shipments are sent to Cellar 503 members between the 15th and 20th of each month.  Your first shipment will go out at the beginning of the month following your initial sign-up.

When do you bill my credit card?

You'll be billed automatically right before we ship your wines to you.  If you choose to receive your wines quarterly, you will only be billed during the months you are scheduled to receive wine. For gifts, you'll be billed upfront for the total number of gift months you wish to give.

Do you ship to my state?

Due to extremely complicated laws regarding shipping alcohol, we can't ship to every state.  But pretty close!  And don't forget - you can always send a gift to someone if we don't ship to your state.  Here's where we can ship: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Are there membership fees?  What’s the commitment?

There are no membership fees.  Just pay as you go and you can cancel at any time. We do have special offers twice a year that may require a minimum number of months in the club. Please review the fine print on our special offer pages.

How long will it take to receive my wine?  Will I receive a tracking notification?

Depending on your location, your shipment may take 5-10 days to arrive.  All shipments are sent via FedEx Ground and you will receive a tracking notification via email once your wine has been shipped.

I signed up for a quarterly club shipment. When will I get my wine?

Our quarterly shipments go out in January, April, July and October.

Do you offer pick-up options?

Yes!  We offer you the option of picking up your shipment in Portland, Oregon.  Our Sip 503 tasting events are on the third weekend of every month on Saturday and Sunday from 2 to 5 p.m.  and the third Wednesday of every month from 5 to 7 p.m.; Stop by, pick up your wine, meet other club members and have a taste of wine that we’re hoping to highlight later in the year.  We often have our featured winemakers on hand for you to meet.  Learn more about our Sip 503 events.

If you can't make it to Sip 503, you can stop by our offices at 4407 SW Corbett Ave, Portland, OR Monday - Friday from 9am to 5pm to pick up your wine. Someone is generally available during those hours but since we are not a retail establishment we cannot guarantee someone will be there to help you. It's always safest to call or send an email to let us know when you'll be dropping by. We will hold up to two months of wine for you. After two months, we will contact you to have your wine shipped to you.

Why does someone over the age of 21 have to sign for the delivery?

It is required by law that someone over the age of 21 sign to receive the wine, since wine is a controlled alcoholic beverage. We strongly encourage you to have your shipment sent to an address where it can be signed for at time of delivery – often that’s a business address.

Can I re-order wines I liked?

While we don't routinely keep wines we've featured in stock, we do ocasionally have extra bottles available.  If you love a wine that was included with your shipment, send us an email at [email protected] and we'll let you know if we have some available.  If not, we would be happy to put you in touch directly with the winery to place an order for additional bottles.  

Can I change my wine club membership from a mixed selection to all reds or all whites?

Yes! You may change your wine club membership type (mixed, all reds, or all whites) by contacting us for assistance at  [email protected] or 503-897-8013.

How do I update my shipping address, billing address, or credit card information?

You may update this information online by logging in to your account using the password you initially created. You may also contact us for assistance at [email protected] or 503-897-8013.

How do I cancel my membership?

You may cancel your Cellar 503 membership at any time.  Cancellations made in the first 15 days of the month will be effective for the following month.  To cancel, just send an email to [email protected] or call 503-897-8013.

Do you offer gift memberships?

Absolutely!  Whether you’re celebrating a birthday, need a holiday gift, want to tell your mom or dad how much you appreciate them, or need to send a thank you gift to a friend or client, we’ve got you covered.Wine never goes out of style, it always fits, and it’s always the right color (as long as it’s red or white!)

Choose a limited-duration gift or give the gift of an ongoing membership for any of our three wine clubs. A personalized note will be included with the first shipment and we can also send you a customized gift card to send to your recipient. We also offer corporate gift services.

When will my gift recipient receive their first shipment?

Your gift recipient will receive their first shipment of wine at the time of the next automated club shipment following their enrollment.  If you’d like to have a gift card sent to you, just let us know at [email protected] or on the gift order form.